Terms of service

Last updated: 19 May, 2023

Welcome to Flow

We know beekeepers hate paperwork, that’s one (of so many) good reasons to be out beekeeping! However, be sure to read the information below as it's important. For extra information on any point, please contact our customer service team.

These Terms and Conditions (“Agreement”) together apply to all interactions between you and Flow, including;

The use of this and any other Website or Site owned by Flow; and
Any form of engagement or transaction entered into with Flow or an affiliated company, regardless of where, when, who with or how it occurred.

Definitions of terms used in this Agreement:

The terms “Flow” and “we” and “our'' and “us” refer to Beeinventive Pty Ltd and affiliated companies; sole owner and operator of the Flow Websites; sole international licensee of the Flow® Intellectual Property portfolio; including the brands Flow®, the Flow logo®, Honeyflow™, Flow Hive™, Flow Honey™, the Flow Honey logo®, Flow Ant Guard™, Super Lifter™, BeeInventive™; and all Flow technologies, all Copyright, Trademarks, Design and Patents. Beeinventive Pty Ltd is incorporated and registered in New South Wales (ACN 161 952 941), with registered offices at 120 Jonson St, Byron Bay, NSW 2481, Australia.
“Agreement” means this entire Terms and Conditions document, including any subsequent amendments or edits; and any specific information that may be advised by us elsewhere; This Agreement applies to all communications, products and services, in all regards, unless otherwise explicitly stated; We reserve the right to amend, update, change or remove any part of this Agreement at any time and without notice; Use of any part of the Website or any Site or service or communication is deemed to be your acceptance of any such changes; It is your responsibility to determine whether the Terms and Conditions Agreement has changed and if you do not agree to any change, you must immediately cease use of the website; and
“Website” and “websites” include:- honeyflow.com; honeyflow.com.au; eu.honeyflow.com; uk.honeyflow.com; ca.honeyflow.com, forum.honeyflow.com and any other website owned or operated by us, all mobile versions of our websites, and all other mediums of communication, whether or not a transaction has occurred, plus all content, services and products available at or through these websites or any other medium of communication (taken together, the “Website”); and
“Sale” or “purchase” or “transaction”or “order” or “service” or “Goods” includes any whole or part thereof of a purchase of a good or service made via our Website or via telephone, email, chat, at an event, from an authorised Flow Reseller, or via any other means or manner; and
“You” and “your” refers to any visitor to the Website or customer of BeeInventive Pty Ltd, regardless of where the visit occurred or if or when or how a purchase was made; and
“Site” or “Sites” include all Websites and Flow administered pages on any social media platforms; and
“Shipping” includes all warehouse actions required to fulfil your order; and
“Website user” is a person who accesses or makes use of a Site in any way, whether or not a transaction takes place; and
“Customer” is the named person with whom the Goods purchase “Contract” is made and as such is detailed in the Order Acknowledgement and subsequent Order Acceptance and or Invoice issued.

Important Points to be aware of:

The Laws of New South Wales, Australia, shall apply throughout and you agree to submit to the exclusive jurisdiction of the courts located within the State of New South Wales, Australia, should any dispute arise.

Use of any part of the Website and or the placing of an order with Flow is deemed to be your active and full acceptance of this entire Agreement, without modification, plus any other stated conditions, policies (including, without limitation, our Privacy Policy and Forum Community Guidelines) and procedures that may be published from time to time and that in doing so, you agree to be legally and wholly bound by this Agreement.

If you do not agree to be wholly bound by this Agreement, you are not permitted to use or access the website or to place an order with Flow (Beeinventive Pty Ltd).

Before using the website or placing an order, please contact our Customer Service team to answer any questions relating to this Agreement:

Phone:

EU +3 18 5208 4111

UK +44 20 4538 4017

AU +61 2 88 800 774

USA +1 646 8768 880

CA +11 612 88 800 774

Email: info@honeyflow.com

If you create any type of account on our Website, including the Forum, or if you interact as a visitor, you warrant all information you provide is complete, true and accurate and that you are responsible for all activities that occur under that account or those visitor details. You may not set up an account for someone else.

This Agreement is available in the English language only.

Placing an Order

How to place your Order.

Follow the website prompts to research and select your chosen item and your required specification (for example: hive size, wood choice, garment size) and the number of units you wish to purchase. Click the ‘add to cart’ button to add each item to your basket of chosen goods.
Check any product specific delivery information noted against any of your selection. Should an item not be currently in stock, your order goes automatically into ‘Pre-Order’ status and will be shipped when the goods are again available. (Refer to ‘Order Acceptance’ for more details) Should the estimated date of delivery not be suitable for you, we suggest selecting an alternative product.
When your cart selection is complete and all the items contained in your basket are confirmed to meet your needs, please confirm;

your personal details (including your name, email address, phone number); and
your delivery address (only verified and secure delivery addresses can be accepted) and
your shipping preferences.

Shipping costs, and (where applicable) taxes, are then added to the final cost of the order based on the information you provide.
Lastly you are taken to our payment page. Please check all your purchase order details very carefully before submitting it for payment as the order may not be able to be changed or cancelled once the order has been confirmed as Accepted.
Payment for your Order. As Goods can only be allocated to a customer order once full payment has been confirmed received (refer below to ‘Order Acknowledgment’ and ‘Order Acceptance’ for full details), and our product availability may change rapidly, we highly recommend that your order is paid for at the time on our website.

Online payments via our website: We only use secure and encrypted payment processing systems such as PayPal, Stripe or Braintree which take payment directly from your bank a/c via your card details.
Alternatively can pay via Direct Bank Deposit from your bank account into ours. Refer below to ‘Order Acknowledgment’ for details.
Alternatively, you can place and pay your order over the phone to our customer service team or they can send you a link via email for you to pay for your order via credit card or via Direct Bank Deposit.

Refer below to ‘Order Acceptance’.

If you decide to cancel your order during the process, you must immediately contact Customer Support, via phone or email or chat, to confirm your Order is not proceeding.

Flow reserves the right not to deliver to any address deemed to be potentially insecure or where the address provided may be incomplete.

Except to the extent required by law, BeeInventive Pty Ltd, will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your order information being incomplete or inaccurate or as a result of you being unable to change or cancel your order once Accepted or if the delivery address you provide is in any way insecure for your order to be shipped to. You warrant that all the information provided by you in relation to the Order is complete, true and accurate. You may not place an order for someone else without first obtaining their consent to share their personal information with us, and by placing an order you confirm that you have done so.

We reserve the right to change any payment methods accepted at any time.

Order Acknowledgement

When we receive a purchase order from you, and subject to this Agreement:

We will issue you with an ‘Order Acknowledgement’ email that outlines the details of your proposed Order. Until the Goods are paid for, no further action will be taken by us.
On receipt of your full payment, you will be issued with an ‘Order Acceptance’ email. (refer below for more details)

Please note the following:

Order Acknowledgement does not constitute Order Acceptance.
Order Acknowledgement does not confirm product availability.
No products are ‘held’ for unpaid or partially paid orders, without exception. Products are only allocated to orders at the confirmation of receipt of full payment.
Orders Acknowledgements for unpaid orders remain valid for 14 days during which you can use the link provided to action payment and finalise your order.

On receipt of Order Acknowledgement you agree to pay the price for the Goods, all Shipping and Delivery costs, all applicable bank fees and all applicable Taxes.

When an order is paid for at the same time it is placed, you can receive both emails (Order Acknowledgement and Order Acceptance) in swift succession.

Order Acceptance

Upon the receipt of cleared funds, into our nominated account, of payment for the total amount due and any applicable bank fees, Shipping and Taxes, and subject to these Terms and Conditions, (“Contract”) we agree to sell you these goods and Accept your order.

Accepted Orders are confirmed via email from BeeInventive Pty Ltd whereby you will be issued a Tax Invoice and receipt, including a unique Order Reference number. Please note the following:

Order Acceptance does not constitute confirmation of product availability.
Product availability is subject to change without notification.
Product availability and estimated dates of shipment are as per outlined on each product page at the time your cleared funds are confirmed received by us, and not the date of issuing Order Acknowledgement, nor the date payment is made.

Flow sincerely guarantees our best efforts to fulfil all orders and to meet any estimated dates of shipment, however are unable to guarantee product availability or guarantee shipping dates, even where an estimated date of shipment has been provided or an item appears to be in available at the time you pay for your order. Any estimated date is provided in good faith however many factors are out of our control. All shipping dates nominated are an estimate only and always ex-warehouse, never a date of delivery or receipt. Flow is unable to provide any indication of delivery dates once the goods have left our warehouse as 3rd party freight providers are used for the Last Mile.

Prices, product availability and estimated dates of shipment are subject to change without notification. We reserve the right to substitute similar goods of similar or greater value when ordered items are unavailable.

Previous dealings or correspondence between us shall not have any effect on the Contract and any trade custom and/or trade usage is superseded by this Agreement. If at any time in relation to the supply of the Goods, you provide, refer to, submit or otherwise use terms and conditions other than these Terms and Conditions such terms and conditions will not form part of, or be incorporated into, the Contract.

The internet can be an unstable, and sometimes insecure, environment. At times the facility to place Orders may not be available; or your Order might not be received; or your Order may be lost or misdirected; or your Order processing by us might be delayed; or your payment has not been processed as we initially believe it to have been or you believe it to have been.

If you believe you have placed and paid for your order, however have not received the Order Acknowledgement email and Order Acceptance email, you must contact us immediately to notify us and we will seek to resolve the matter.

Description of Products

Each Product is sold subject to its Product Description which sets out additional information and specific information related to that Product including; without limitation, product specifications, inclusions, other relevant product specific information and, if not in stock at the time an estimated date of delivery.

Special Offers are always subject to the specific Offers Terms and Conditions as listed on the relevant offer.

Flow takes all reasonable care to ensure that every product detail, description, estimated shipping time frame and price that appears on the Website and elsewhere are correct at the time when the relevant information was entered onto our system. While we aim to keep the Website and other information sources as up to date as possible. Product availability can change very quickly so estimated delivery dates at a particular point in time may not always reflect the position exactly at the moment you place an order or when your cleared funds are received. Thus, we cannot confirm delivery status or availability of a Product.

All Products, including Special Offers, are subject to product availability which may change without notice.

Price, Duties and Taxes

All prices are as specified on our price list in force on the Website at the time of the Order Acknowledgement. Prices on honeyflow.com and ca.honeyflow.com sites are in USD, prices on honeyflow.com.au website are in AUD, prices on eu.honeyflow.com website are in Euro and prices on uk.honeyflow.com are in GBP unless otherwise specified.

For Goods ordered from honeyflow.com and delivered to an address in the USA the website product price includes Sales Tax, customs and import duties.

For Goods ordered from ca.honeyflow.com and delivered to an address in Canada the website product price displayed excludes Tax, customs or import duties, instead these are added at checkout on the confirmation of shipping address details.

For Goods ordered from honeyflow.com.au and delivered to an address in Australia, the website product price includes GST, customs and import duties.

For Goods ordered from eu.honeyflow.com and delivered to an address in the EU, the website product price displayed does not include VAT, customs or import duties (as these are different for each country), instead the VAT, customs and import duties are added at checkout on the confirmation of shipping address details. NB The Flow VAT exemption service previously offered is no longer available for any type of sale, including via our website.

For Goods ordered from uk.honeyflow.com and delivered to an address in the UK, the website product price displayed does include VAT, customs and import duties. VAT exemption is currently not available.

For all other destinations, no matter which website is applicable, the product price listed and the total invoice amount excludes any goods and services tax, sales or use tax, value added tax or any withholding tax, customs duties (import or export or other foreign country taxes) (“Taxes”). You are responsible for all these Taxes. Please refer to our Shipping Page for more details.

In the event of a product price reduction, of any kind, for any reason, any Order for which an Order Acceptance has been issued, is not entitled to a price reduction or credit for the reduced amount, regardless of whether that product has; yet to be shipped, already been shipped, already been received.

Delivery and Shipping

You are liable for all Shipping Costs and associated fees, duties and taxes incurred in the process of shipping your Order to you.

Shipping costs for all other purchases are as specified in our Invoice, or if not specified, the Price for the Goods is deemed Ex Works (as per INCOTERMS 2010), Australia and shall exclude delivery and insurance costs charges and fees (“Shipping”) and any associated fees, duties and taxes, which will be calculated based on the nominated delivery location and added to the total amount due.

We will make all reasonable efforts to have the Goods delivered to the address you specified in the Order.

All references to shipping times or dates are estimates only and refer strictly to ex-warehouse or ex-works, and are never delivery-to-destination dates.

Where you have placed separate orders, each will be shipped separately and be charged separate Shipping costs. Where you have placed an order for multiple goods, they may be dispatched separately where practicable, especially where the goods have different availability statuses or are coming from different locations.

We retain the right to increase the price of Shipping after Order Acknowledgement and after Order Acceptance and prior to delivery of the Goods if a Shipping price increase results in an increase in our cost of Shipping. You will be notified of this price increase and you may, upon the alteration of the price charged for the Shipping, cancel the Order within 7 days of notice of the change of price of Shipping.

Risk and Title to the Goods

Legal and equitable title to the Goods will only be transferred to you upon receipt of cleared funds into our account for the full price of the Goods and any Shipping, taxes, duties and any associated costs. Risk in any loss of or damage to Goods passes to you upon shipment from our warehouse or factory location (including all risks associated with loading or unloading) or upon title in the Goods passing to you, whichever is the earlier. Goods are sold directly to you, and are not approved for resale unless specifically agreed within the Terms and Conditions and a supplemental Reseller contract exists with us.

Product Support and Product Warranties are only available to you, our customer, and not to any third party who purchases goods from you.

Confirm on Receipt

Please thoroughly inspect the Goods immediately upon receipt to ensure they are a) what you ordered; and b) that are not damaged or faulty. If a) or b) are not the case, you must contact us as soon as possible, and no later than 7 days after receipt.

In the event that any items are lost or damaged during transit or have not arrived soon after the estimated delivery date, please contact us promptly with your Order reference number, and no later than 7 days later. No claim for damage to or shortages of Goods may be made unless such claim is notified to us within 7 days of delivery.

No goods shall be returned for credit or adjustment without our prior written authorisation and receipt of an RMA (Return Material Authorisation) Number.

Order Cancellation, Return or Refund

Our Cancellation of an Order:

We reserve the right to cancel any order, at any time before shipment, for any reason, an order that has previously been Accepted. This may be required, for example, but without limitation, where a) supply of the item is unable to be met; b) an event occurs outside of our control, eg strikes, freight failure, war, storms, floods, earthquake, pandemic, failure of computer systems; c) goods ordered were subject to an error on the website which was not discovered until the Order had been Accepted; means that we are unable to supply them within a reasonable time. Your order will be fully refunded. Flow accepts no liability for any losses of any kind or any reduction in anticipated revenue as a result of our cancellation of an order.

Your Cancellation of an Order:

Cancellation within 10 days of Order Acceptance and prior to Shipping:
Except to the extent otherwise required by law, and without limitation, if you elect to cancel your Order for Change of Mind within 10 days of Order Acceptance, and where the Order has not commenced any part of the shipping process, we will refund the value of the Order, including shipping costs, minus a 5% fee for administration and any other costs incurred. Typically most items are held in stock and shipped within 24 hours of Order Acceptance so cancellation under this clause is not possible.
Cancellation after 10 days of Order Acceptance and prior to Shipping:
Except to the extent otherwise required by law, and without limitation, if you wish to cancel your Order for Change of Mind more than 10 days after purchase and the item has not yet commenced shipment, at our sole discretion a refund may be issued, minus a 10% cancellation fee and any other costs incurred.
Cancellation of your Order after Shipping:
Except to the extent otherwise required by law, and without limitation, if the Order has already been shipped, we may only, and at our discretion, accept a Return for Change of Mind provided you contact us within 14 days of receiving the Order, meet all our return criteria, that the goods are completely unopened and the packaging is in original condition, and you correctly follow all the process outlined in the section below titled “Process for returning Goods”, and any other direction in this Agreement or given to you by a Flow customer service team member. Approved returns only will be allocated an RMA (Return Material Authorisation) Number that is to be quoted in all communications.

Except to the extent otherwise required by law, and without limitation, all Returned goods must be a) returned completely unopened; b) in their original condition; c) fit for resale in every regard. Owing to the very strict biosecurity parameters required for beekeeping, under no circumstances will opened goods be considered for Return.

All authorised Returns must be shipped back within 14 days of receiving the Flow authorisation to Return. We will charge a handling and restocking charge of 20% of the purchase price, plus any other costs incurred. We will not refund the original cost of shipping the Order to you. You must pay all the costs associated with this Return.

You will receive your Refund once the Return has been received and verified to meet our Returned Goods conditions.

Returns

1. Incorrect Goods.

If you receive incorrect Goods, meaning items that are different to your order, please contact us within 7 days, including supplying us with any relevant photos if requested, for further information and directions.

2. Unused Damaged or Defective Goods.

If you receive damaged or defective Goods, you must notify us within 7 days for our assessment, including you supplying us detailed photos of the damage or defect. You will be advised, without limitation to any Legal rights you may be entitled to, at our discretion and, depending on whether the defect or damage is minor or major, the next step.

We may or may not direct you to Return the item to us for review.

Any item directed to be Returned must be returned to us within 30 days of delivery before a refund or replacement will be considered. You must correctly follow the process outlined below in “Process for returning Goods”. We will advise you of your closest return shipping address. You may be responsible for arranging return Shipping and any costs you incur for the return of the Goods shall be paid for by you. Upon receipt of the returned item, we will examine it and notify you via email whether you are entitled to a replacement or refund. Where the Returned goods are found to be damaged or defective at no fault to you, return freight costs will be refunded. Be sure to follow all instructions given to you by your Flow Customer Service team member.

Where Goods are found to be damaged, faulty or incorrect, we will either (at our discretion); repair and return the Goods or send you a replacement item or issue a refund.

3. Return to sender (RTS) or delivery refused or delivery missing

Should you provide an incomplete or incorrect shipping address that, for any reason, is unable to be shipped to, or if the shipment is refused for any reason, a 15% (of the total order value) restocking fee will be charged or you will be charged a re-delivery fee plus any other storage or costs associated that must be paid prior to the re-delivery of the shipment .

Goods are shipped from our warehouse and delivered to you (“Last Mile Delivery”) by a limited number of reliable and trusted 3rd party freight providers. The Terms and Conditions of this Last Mile Delivery freight is as per outlined by each of these providers. Please contact them directly for details.

Flow strongly recommends, and where possible requires it, that all deliveries are formally verified, with either signature or photograph.

Where Goods are advised to have been successfully delivered by a 3rd party freight company to the shipping address provided, however are unable to be located at that address, you must contact the 3rd party freight provider directly and without delay. Any dispute over delivery of Goods must be taken up with the 3rd party freight company directly.

Used or Opened Items

Under no circumstances can we accept Returns of any used or opened Goods due to local, national and international biosecurity quarantine laws relating to bee equipment and beekeeping products (including beekeeping suits). Goods which may have come into contact with other beekeeping equipment, bees or honey cannot be returned.

To be considered for our accepted return reasons, all Goods must be in their original packaging, completely unopened with the original packaging undamaged.

Process for returning Goods

On notifying us of your request to return Goods, you will receive direction on whether the return is possible, and if so, what you are to do next. Only where the Goods meet the listed criteria for ‘Return of goods’ you will receive our official approval authorization for a return. If the return does not meet the criteria, we are unable to accept your return. Approved returns only will be allocated an RMA (Return Material Authorisation) Number that is to be quoted in all communications.

If, as per detailed in this Agreement, you are required or if you seek to return some or all of your Order, you must follow this process in its entirety:

Get in contact with us as per the above outlined information, according to the reasons for the goods to be returned; and
Provide proof of Purchase from us; and
Meet the required parameters for Return according to the reason for the Return; and
We will advise you either:

that the Goods are approved for Return, and is so - you will be allocated an RMA (Return Material Authorisation) Number. This number is to be quoted in all communications; or
that the Goods are not approved for return and if so, what the next steps are. If so, then do not return the Goods.

Physically return the goods within 14 days of our confirmation to you of return approval; and
Where determined appropriate, you will be sent, and then must use the return Shipping Labels that we supply via email; and
Where you are returning the Goods, you must ship the Goods to the address we supply and use the advised reference number ; and
At all times you must include the RMA Number. Without this we will be unable to cross reference and link the returned item to your order and thus any exchange or credit or replacement may not be possible. If we are able to cross reference an unidentified return, extra fees will be deducted from your refund or payable by you; and
Immediately upon the Goods being picked up, regardless of method, you must email us details of the return shipment including Tracking Numbers Shipping Company and Date of shipment for each item returned.

Warranties and Our Liability

We Warrant: That all Goods are new, of merchantable quality, are fit for purpose and conform to specifications provided on our Website or in the Order Acknowledgement;

We Warrant: The Goods against performance limiting defects of material or workmanship for a period of 30 days from the date delivered, when used within appropriate conditions for which they were designed and manufactured and in accordance with the Goods user Manuals. For latent defects, we warrant the Goods for 12 months from the date delivered (“Warranty Period”).

This warranty is limited to replacement of parts where we agree the material or workmanship is defective and does not extend to claims for labour, expenses and any other Consequential Loss or damage occasioned by such defect when in use.

The Goods come with statutory guarantee as per the non-excludable laws of the country or state (whichever overrides) to which the goods were delivered. Where no such local guarantees exist, Australian Consumer Law prevails. You are entitled to a replacement or partial or whole refund for a major failure that is unable to be fixed, and potentially compensation for other reasonably foreseeable loss or damage directly related to the failure, at the discretion of Flow. If the failure is minor then the goods may be repaired, replaced or refunded as we determine appropriate.

Neither the warranty or statutory guarantee (without intending to create unreasonable limitation) covers defects or deficiencies in Goods caused by improper installation or maintenance; or improper installation of related components; deterioration by corrosion, erosion, fair wear and tear, irradiation, inappropriate use, inappropriate storage, weather events, negligence, accidental damage; where a delay in notifying us has resulted in an increase in the defect; or use of undue force in operating the product or any cause of failure other than defects in material or workmanship.

This warranty is strictly limited to the customer who purchased the Goods from Flow, as listed on the Order Acceptance, not to any other party or individual to whom our customer either gifts or sells these Goods.

Please contact us immediately if you have a warranty claim for Goods that have been opened or used.

Your obligations and liabilities

It is your obligation to ensure the use of the Goods shall comply with any local, state or national by-laws, codes, regulations, laws, permits, licenses or licensing requirements, registrations and or other restrictions imposed on products of a similar nature to the Goods and to exercise all due care and skill in use of the Goods.

To the maximum extent permitted by law, you accept full liability for any harm or damage, to any person or property, resulting from your use of the Goods.

Except as expressly provided to the contrary in the Contract and the Agreement, all representations, warranties, terms and conditions in relation to the Goods (whether implied or otherwise) are hereby excluded to the maximum extent permitted by law.

You agree that you have made your own enquiries in relation to the suitability of the Goods for your own purpose and do not rely on representations by us, now or in the future, in relation to their suitability for a particular purpose or at the location or site where they are to be used or any steps which may need to be taken in relation to their use.

You understand and accept that beekeeping requires specialist skills, carries inherent dangers and is frequently subject to regulation. You agree to acquire the necessary education and skills, act safely, responsibly, and in accordance with all applicable laws and guidelines within your territory. In accepting personal responsibility for the keeping of bees you undertake to acquaint yourself with the safety aspects of beekeeping, including the introductory information produced by Accredited First Aid.

You also agree to seek assistance from your local authority, a professional beekeeping service and or your closest beekeeping association if and when you require specific beekeeping training or assistance.

Our liability to you (and any party seeking to claim through you), for any claim for loss or damages (including legal expenses) made in connection with the Contract whether under this warranty, in contract, tort (including negligence), under statute, in equity or otherwise shall end upon expiration of the Warranty Period. For any liability arising from Goods not meeting the specification or which are said to be otherwise defective or deficient, our liability is limited (a) to the cost of replacement of those Goods as soon as reasonably practicable, or (b) the repair of those Goods or (c) the repayment (or allowance) of the invoice price of those Goods (at our election).

In the case of claims for loss of or damage to physical property or persons arising under product liability, our liability is limited to the terms of our product liability insurance in place at the time of the claim and up to $5 million per event or series of events arising from one incident.

We shall not be liable for any costs relating to disassembly, removal, return and or re-installation of the Goods or any Consequential Loss, where “Consequential Loss” means any indirect, special or consequential loss or damage of any nature whatsoever resulting from or caused in any way by the Goods. "Indirect, special or consequential loss or damage" includes (whether deemed to arise directly or indirectly): (a) any loss of income, profit, production, contract, customers, business opportunity or business; (b) any loss of goodwill or reputation; and or (c) any loss of value of intellectual property.

Right to refuse an Order

We reserve the right, at our sole discretion, to refuse any orders for any reason including, without limitation, due to a) high fraud risk; b) a financial institution declining payment; c) a credit card expiry; d) trade compliance; e) protecting our Intellectual Property.

You agree to comply with all laws, restrictions and regulations relating to the import and export of products and information within your Territory.

For purposes of the U.S. Export Administration Act ("Export Laws"), you state you are (a) not a citizen, or otherwise located within, an embargoed nation (including without limitation the Office of Foreign Assets Control ("OFAC") comprehensively embargoed countries of Iran, Syria, Cuba, North Korea and Sudan and certain Specially Designated Nationals listed by OFAC as updated from time to time and (b) not otherwise prohibited under the Export Laws from receiving such products and information.

Force Majeure

Neither party is liable for failure to perform the Contract to the extent and for so long as its performance is prevented or delayed without substantial fault or negligence by the party claiming force majeure because of circumstances outside that parties’ reasonable control.

Severance

If a provision of the Agreement would, but for this clause, be unenforceable, the provision must be read down to the extent necessary to avoid that result. If the provision cannot be read down to that extent, it must be severed without altering the validity and enforceability of the remainder of the Agreement.

Intellectual Property

You acknowledge and agree that all copyright, trademarks, logos and service marks and all other intellectual property rights in all materials or content or technology supplied as part of the Website shall remain at all times wholly owned by us. You are strictly only permitted to use this material only as expressly authorised by us.

You acknowledge and agree that all copyright, trademarks, designs, patents, logos and service marks and all other intellectual property rights and ownership contained within all products available from us shall remain at all times wholly owned by us. The purchase of any item from us confers no rights to any Intellectual Property contained therein.

Flow remains the sole rights holder for the entire portfolio of Intellectual Property incorporated within the following: the FLOW® brand, the websites; the FLOW® range of products; all digital and printed visual and all other copyright material produced by us including but not limited to any online platforms; any and all material shared by us with any third party for the purposes of media.

The use of this website or any Flow social media sites; or the receipt of an email or marketing material from Flow; or the receipt of any materials created by Flow sent to you by an authorised third party; or the purchase of any Flow product does not confer any rights or permissions what-so-ever for your use or for downloading or your sharing or for your downloading of any part of the Flow Intellectual Property Portfolio, including the Flow® brand, logo, any videos, any images, any products, any part of the website to any person or any external location for any reason, of any kind, without our express and written permission.

You are permitted to view this website and its contents using your web browser. Conditional and strictly limited permission is granted to electronically copy onto one computer hard drive (only) and print hard copies of parts of this website solely for non-commercial personal use to assist a purchase decision. Any other use (including any adaptation, reproduction, broadcast, decompiling, disassembling, downloading, copying, storage, distribution, transmission, printing, display, uploading, publication or creation of derivative works) of any part of this website or any other material created by Flow or owned by Flow is explicitly and strictly prohibited. You explicitly agree not to, in any way or manner, or assist or facilitate any form of copying, sharing, reproducing, transmitting, publishing, displaying, distributing or in any way commercially exploit or create any derivative works of such material and content for any purpose.

No Flow Intellectual Property, from any source, may be used in any advertising or publicity, or otherwise to indicate any sponsorship or affiliation with Flow without express prior written consent.

Flows Intellectual Property rights are worldwide and comprehensive, including, but are not limited to; all Copyright; all Trademarks; all Designs; and all Patents.

User postings onto the Website or other Flow Sites

As we require others to respect our intellectual property ownership and rights, we require you respect the intellectual property rights of others. If you believe that material located on or linked to the Website violates your intellectual property, including copyright, you are encouraged to contact our Customer Service team with a notice containing all details of the infringement. We are bound by the Copyright Act 1968 which includes amendments enacting International Conventions for Copyright protection. These laws are similar to the USA’s DMCA or Europe’s ‘Copyright Directive.’ Flow will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Flow will terminate a user's access to and use of the Website if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of Flow or others. In the case of such termination, Flow has no further obligations.

General

A person who is not a direct party to this Contract has no right to enforce any term of this Contract. The Sale of Goods (Vienna Convention) Act 1986 (New South Wales) (and any similar legislation relating to the Vienna Convention in other States or Territories) does not apply to this Contract.

Both of us agree to attempt to resolve any dispute or claim arising out of or under a Contract by a negotiation in good faith before either of us litigates that dispute or claim.

USE OF THE WEBSITE

You, as a website “User”, are provided with access to Flow Websites and other Flow Sites strictly in accordance with this Agreement.

You warrant that:

Your use of the website is for your personal and non-commercial use only.
All Personal Data supplied is true, accurate, current and complete in all respects; and
You agree not to impersonate any other person or entity or to use a false name or a name or address or phone number that you are not authorised to use; and
You will ensure your Personal Data is maintained, and should there be any impactful changes, you will update those details on your online account. (eg your delivery address changes)
Your use of the website is only for lawful purposes and will be conducted in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Your Flow Account information and security

You are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account or any other breaches of security. We are not liable to you, or any other person for any loss, damage or expense suffered as a result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account; or (iii) unauthorised use of your Personal Details which takes place before you notify us whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

Responsibility of all Contributors to the Website, Forum or Social Media Platforms.

If you post material or links to the Website, Forum or to any Flow administered page on a social media platform (“Flow Sites”), or otherwise make (or allow any third party to make) material available (any such material, "Content"), then you are entirely responsible for the content of the post or the share, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, a link, or computer software. By making Content available, you represent and warrant that:

the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
the Content is not pornographic, does not contain threats of any kind or incite violence, and does not violate the privacy or publicity rights of any third party;
your content is not getting advertised via wanted or unwanted electronic messages such as spam links on newsgroups, email lists, blogs and websites, and similar solicited or unsolicited promotional methods;
your content is not named in a manner that misleads your readers into thinking that you are another person or company;
you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether specifically requested to do so by us or not or otherwise.

Users and User Content License

User contributions are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Without limiting any of those representations or warranties, Flow has the right (though not the obligation) to, at Flows’s sole discretion, (i) refuse or remove any material or content posted to a Flow Site that, in Flow’s reasonable opinion, violates any Flow policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Site to any individual or entity for any reason, at Flow’s sole discretion.

Responsibility of Flow Site Users

Flow has not reviewed, and cannot review, all of the material and content, including computer software, posted to a User contribution area of a Flow Site, and cannot therefore be responsible for that material’s content, use or effects. By operating the Site, Flow does not represent or imply that it endorses user posted material, or that it believes such material to be accurate, useful or non-harmful.

You are responsible for taking all necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Flow Site may potentially, where posted by non-complying users, contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Flow Site may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Flow disclaims any responsibility for any harm resulting from the use by visitors of the Flow Site, or from any downloading by those visitors of content there posted.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other person, all liabilities arising out of your use of a Flow Site, or the use by any other person accessing the Flow Site using your customer account and/or your Personal Information.

We retain the following right to

Modify or withdraw, temporarily or permanently, any Flow Site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Flow Site; and
Change this Agreement, or any other Terms and Conditions relating to a Product or an Order or Use of a Flow Site, from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Agreement has been changed. If you do not agree to any change to the Agreement then you must immediately stop using the Website.

Privacy Policy and Cookie Policy

We care about all our website users and our customers and know that your privacy is important to you. We fully respect the confidentiality of your information and in all regards take your privacy seriously and fully comply with all applicable privacy regulations and consumer legislations across the territories we operate in.

If you'd like to read how and where we collect or how we use your personal data, please see our Privacy Policy, and you can also find out how to stop receiving marketing information if that is your preference.

Please see our Cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data, as well as how to change your cookie preferences should you want to.

Privacy Policy

We care about all our website users and our customers and know that your privacy is important to you. We fully respect the confidentiality of your information and, in all regards, take your privacy very seriously.

Flow complies with all applicable and current data privacy legislation across the territories we operate in. For territories without consistent or comprehensive Privacy Laws, our compliance with Australian Privacy Legislation (Federal Privacy Act) and the Australian Privacy Principles (AAP’s) ensures your personal information and data receives the same high level of commitment to protection.

This Privacy Policy describes what personal data we may collect, how and where we collect it, and how we may use it. You can also find out how to manage your personal data preferences, including how to stop receiving marketing information if you prefer.

Please see our Cookies Policy below to learn more about what cookies we use, their nature, purpose and related usage of your personal data, as well as how to change your cookie preferences if you prefer.

Flow is committed to protecting your personal information and this Policy explains how we achieve this. It’s your information, and we respect that, no matter where you live.

This Privacy Policy forms part of our Terms & Conditions Agreement and only applies to personal information obtained by us.

Who is Flow?

“Flow”,“we”, “our'' and “us” refers to Beeinventive Pty Ltd and affiliated companies; with registered offices 120 Jonson St, Byron Bay, NSW 2481, Australia. (ACN 161 952 941). We are the exclusive international licensee of all Flow® technology. We engage in the design, development, manufacturing, distribution, and marketing of Flow Hives® and other beekeeping equipment and accessories internationally. You can contact us in any of the following ways:

Phone:

EU +3 18 5208 4111

UK +44 20 4538 4017

AU +61 2 88 800 774

USA +1 646 8768 880

CA +11 612 88 800 774

Email: info@honeyflow.com

In writing P.O. Box 303, Bangalow, NSW 2478, Australia.

It’s likely that we will update this Privacy Policy from time to time to take account of new regulations, new technology and changes to our operational requirements, so please come back and check it regularly. We hope the following will answer any questions you have but if not, please get in touch with us.

What is ‘Data’?

Data is a general term used to describe information that is used by or stored on a computer. The vast majority of digital data is anonymous and has no identifiable or personal details attached to it.

What do we mean by ‘Personal Data’?

Personal data is data that includes sufficient personal information that enables the data to be related to an identifiable individual. Our Privacy Policy gives you details on when and why we collect your personal information (“personal data”), how we use it and how we keep it secure. This Policy also sets out your rights around requests that we delete, update, change or provide you with access to your personal information, as per applicable to legislation within your territory. Refer below for territory specific Privacy Policy information.

The amount and type of Personal data that we hold depends entirely on the nature of your interactions with us and the information you have shared with us. For example: if you made a purchase from us it will include your; name, email, address, phone number, payment type (but not details) and any support queries we have received from you.

Why and how do we use your personal data?

We use your data for the following reasons:

To operate the websites as your personal data is required in order for you to place an order with us;
To fulfill your order; that is to deliver the products you purchased on our website to you, and to provide you with any services you have requested;
To communicate with you, by providing information you requested or information we are required to send, or marketing and research feedback and to tell you about changes to our website or services;
To support you, by providing customer service and support and responding to general inquiries about our products and services;
To market to you, by keeping you informed about the latest product releases and special offers related to our products or beekeeping related activities and beekeeping educational resources. You can opt out of receiving direct marketing information from us at any time by contacting customer service or use the opt out link within any emails you receive;
To enhance our websites and range of services and assist us to develop new ones, for example by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To protect, so that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.
To analyse, aggregate and report, we may use anonymous data we collect from your activities and other users of our websites and services (whether obtained directly or from third parties) to produce anonymous analytics and reports, which we may share publicly or with third parties.
We also collect your personal information to create a vibrant beekeeping community through our community forum and social media platforms.

Where we have collected your personal data as part of your Flow purchase, whether or not that purchase is completed, your email address will receive our marketing updates details unless you choose to ‘opt out’ at the time of the purchase, or you can opt out by following the instructions included in any subsequent marketing emails sent by us, at any time.

SMS Marketing

Where you have checked the ‘Opt-In’ box at a Flow website checkout or via a pop up on our website, or otherwise actively ‘Opted-In’ in order to receive Flow SMS marketing and Flow offers (that is you have agreed to receive text messages on your mobile device) and included your mobile phone number, whether or not your purchase was completed, your details will be collected. This information will be held securely and the requested communications sent to you until such time as you choose to ‘Opt-Out’ via clicking the link on the same SMS communications and following the information supplied.
At the time of your Opt-Out, your identifiable personal data will be deleted.
Please note that should any Flow purchase have taken place, either before, during or after the ‘Opt-In’ period, only the personal data relevant to that purchase will be maintained and you will cease receiving the SMS marketing communications.

We will only ever send you marketing from us and never any other party.

Flow’s Data Protection Principles

We will only collect personal information if it is for a lawful purpose that is directly related to one of our functions, and it is reasonably necessary for us to have the information. Flow adheres to the following principles regarding your personal data:

Lawfulness and Fairness: We will not collect personal information by unlawful means. Your personal data will always be processed in a lawful and fair manner.
Transparency: When collecting personal information, as and when required by regional legislation, we will take reasonable steps to inform you what it will be used for, what other organisations (if any) routinely receive this type of personal information from us, how you can access your personal information held by us, whether the collection is required by law, and what the consequences will be for you if you do not provide the information to us. We will enable anyone to know, upon request, whether we are likely to hold their personal information, and if so:

what type of information we hold about them
the purposes for which it will be used, and
how they can access their own personal information.

Collection for a Purpose: Your personal data is only collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We will not collect personal information that is intrusive or excessive. Your personal data will only be collected in a way that is appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed. We do not sell personal data in any territory.
Accuracy: We take all reasonable steps to ensure that the personal information we collect is relevant, accurate, up-to-date and complete. We will take every reasonable step to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay.

Legal basis on which we may collect personal data

Different territories have slightly different laws relating to data protection, however typically they set out a number of reasons for which we may collect and process your personal data, including:

Consent: In specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll make clear to you which data is necessary in connection with a particular service.
For example, when you tick a box to receive email newsletters.
Contractual Obligations: In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, when you purchase Goods from us, we need to collect your address details and pass them to the third party freight company contracted to deliver your order.
Legal Compliance: If the law requires us to, we may need to collect, process and retain your data.
For example, to give effect to your warranty rights, or support our work with law enforcement relating to fraud or criminal activity.
Legitimate interests: In specific situations, we refer to your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we use your purchase history to send you information on new product releases or special offers that you may be interested in, or make available personalised offers. We will also send you direct marketing emails when you shop with us and do not choose to opt out - this is often called a 'soft opt in'. We also combine the shopping history of many customers to identify consumer trends and ensure we can keep up with demand, or that we develop the right new products.

How we collect your data

When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the direct, automatic and third-party information.

Direct information:
When you visit our website or use our services we might ask you to provide personal data. For example, we ask for contact details when you place an order with us, participate in community forums, join us on social media, take part in events or competitions, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services. We also collect personal data when you subscribe to our newsletter mailing list. Our newsletters are mailed to our subscribers and other contacts on our behalf by Autopilot. Our subscribers and other contacts can ‘opt out’ of receiving further Flow newsletters at any time.
Automatic information:
We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you look at and what links you click on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible (e.g. by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies. You can find out more in our Cookies Policy.
Third party information:
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. This helps us to better inform and improve our services and to validate the personal data you provide. Where we collect personal data in this way we’ll only process it to perform a contract with you, for example fulfilling an order or where we have your consent.

If we don’t collect your personal data then the information we provide you and the functions of the website are often severely constrained. So, in many cases, it will be impracticable or even illegal for us to assist you if you wish to remain anonymous or use a pseudonym. For example, we cannot validate a credit card payment or verify a product warranty if you wish to remain anonymous, nor will we be able to deliver your products to you if you do not provide us with your correct address details.

When may we need to share your data?

There will be times when we need to share your personal data with trusted third parties, some of whom may be located or have operations in other countries. For example: our warehouses in the USA, Canada or the Netherlands. Any organisation we share information with must comply, as a minimum, with Australian Privacy Legislation. We will only disclose your personal data to:

third party service providers and partners who assist and enable us to deliver services, for example, our shipping partners or those who use personal data to support our website functionality; and
regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure; and
other people where we have your consent.

Security

We’re absolutely committed to protecting your personal data from loss, misuse, unauthorised access, use modification or unauthorised disclosure and have appropriate technical and organisational security measures in place to make sure that your personal information is stored securely, not kept longer than necessary, and disposed of appropriately.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested, a product warranty or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterward where we have an ongoing business need to retain it, in accordance with our data retention policies and practices and this Privacy Policy. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights

It’s your personal data and you have rights relating to it. When it comes to marketing communications and newsletters you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to info@honeyflow.com.

You also have rights to:

know what personal data we hold about you, and to make sure it’s correct and up to date;
request a copy of your personal data, or ask us to restrict processing your personal data or delete it;
change your previously stated preferences in relation to your personal data;
object to our continued processing of your personal data;
lodge a complaint with the relevant supervisory authority.

You can exercise these rights at any time by sending an email to info@honeyflow.com

We are sincerely committed to answering your queries and resolving any concerns about your privacy and our collection or use of your personal information. If you’re not happy with how we are processing your personal data, please let us know by sending an email to legal@honeyflow.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.

You can also contact us in one of the following ways:

Phone:

EU +3 18 5208 4111

UK +44 20 4538 4017

AU +61 2 88 800 774

USA +1 646 8768 880

CA +11 612 88 800 774

Email: info@honeyflow.com

In writing P.O. Box 303, Bangalow, NSW 2478, Australia.

In a limited number of situations we are required or permitted to refuse access to personal information. Examples include where:

giving access would have an unreasonable impact on the privacy of another individual;
giving access would be unlawful;
required by the relevant territories appropriate Legal office or by Court Order;
we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in and or giving access would be likely to prejudice the taking of appropriate action in relation to the matter.

Should any cost be related to the retrieving, or other actions required, of personal information, we will give you an estimate prior to actioning the request.

EUROPE (EU) Specific Privacy Policy Information

All elements of Flow's management of any website activity or personal or private data ("your data") takes place on a legal basis and - where required - on the basis of your consent. The most important legal bases are the EU General Data Protection Regulation (EU GDPR) and all applicable country specific data protection laws, for example; the French Data Protection Act 2 and the German the Federal Data Protection Act (BDSG) and so on.

If you’re not happy with how we are processing your personal data, you can also complain to your local data protection authority. They will be able to advise you on how to submit a complaint. You can find out more about the European Data Protection Supervisor, including how to lodge a complaint, on their website.

UNITED KINGDOM (UK) Specific Privacy Policy Information

All elements of Flow's management of any website activity or personal or private data ("your data") takes place on a legal basis and - where required - on the basis of your consent. Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/

UNITED STATES (US) Specific Privacy Policy Information

Currently the US does not have a Federal Privacy Law similar to the EU GDPR, however there are a range of current and pending State specific laws, including, but not limited to; California (CCPA), Maine, Massachusetts, Nevada, New York, Hawaii, Maryland, North Dakota. Despite their application to us being mostly limited, Flow remains committed to providing comprehensive protection and rights for all customers' Personal Data no matter what country or what state you live in.

So our commitment to you includes:

we will never sell your personal information; and
you can choose to opt out of any and all marketing at any time; and
you control your own cookies; and
we hold all personal data securely; and
any personal data held complies with the above listed parameters and legal basis; and
use of personal data is transparent and outlined in our Privacy Policy; and
should you have any questions or queries or requests for access that pertain to your Personal Data, we will respond to them promptly and transparently.

CANADIAN (CA) Specific Privacy Policy Information

Flow’s Privacy Policy is structured to comply with the content as well as the general intent of the Canadian Federal ‘Personal Information Protection and Electronic Documents Act 2020’ (PIPEDA) and the ‘Canadian Anti-Spam Legislation’ as well as the various state specific personal information protection legislations.

Flow is committed to providing legitimate protection and rights for all our customers' Personal Data no matter what country or what state you live in.

AUSTRALIAN (AU) Specific Privacy Policy Information

If you are based in Australia, and have concerns about your personal data and privacy that we are unable to satisfy, further assistance may be available from: The Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Email: enquiries@oaic.gov.au

Rest of the World (ROW) Privacy Policy Information

Cookie Policy

We care about all our website users and our customers and know that your privacy is important to you. We fully respect the confidentiality of your information and in all regards take your privacy very seriously and fully comply with all applicable privacy regulations and consumer legislation across the territories we operate in.

Please see our Cookies Policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data, as well as how to change your cookie preferences should you want to.

Flow is committed to protecting your personal information and this Policy explains how we achieve this. It’s your information, and we respect that, no matter where you live.

This Policy forms part of our Terms & Conditions Agreement and only applies to personal information obtained by us.

Who is Flow?

“Flow”,“we”, “our'' and “us” refers to Beeinventive Pty Ltd and affiliated companies; with registered offices 120 Jonson St, Byron Bay, NSW 2481, Australia. (ACN 161 952 941). We are the exclusive international licensee of all Flow® technology. We engage in the design, development, manufacturing, distribution, and marketing of Flow Hives® and other beekeeping equipment internationally. You can contact us in any of the following ways:

Phone:

EU +3 18 5208 4111

UK +44 20 4538 4017

AU +61 2 88 800 774

USA +1 646 8768 880

CA +11 612 88 800 774

Email: info@honeyflow.com

In writing P.O. Box 303, Bangalow, NSW 2478, Australia.

“Flow”,“we”, “our'' and “us” refers to Beeinventive Pty Ltd and affiliated companies; with registered offices 120 Jonson St, Byron Bay, NSW 2481, Australia. (ACN 161 952 941).

This Cookie Policy forms part of our Terms & Conditions Agreement and only applies to personal information obtained by us.

Our websites use cookie technology to collect website user information and to facilitate the function of the website. This information includes browsing and purchasing behaviour by website users and information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out here in our Cookie Policy and applies to all Website users.

INFORMATION FOR ALL WEBSITES

What are cookies?

Cookies are small text files stored on your browser, device or computer by the websites you visit. They help determine the type settings you are using, where you have been on the website, when you return to the website, where you came from, and to ensure your information is secure.

Why do we use cookies?

The purpose of our cookies is to provide you with a more relevant and effective experience on our website. This technology gives you access to certain pages of our website without having to log in each time you visit and keep track of what you have in your basket, as well as assisting us with fraud prevention. Cookies are essential for the effective operation of our websites and to help you shop with us online.

We may also use external service providers to track the traffic and usage on the website.

Cookies are frequently used on websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser.

You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the shopping cart and the secure parts of the website. We, therefore, recommend you enable cookie acceptance to benefit from all the services on the website.

What types of cookies do we have?

We have two types of cookies on our Website;

Session cookies: these help websites recognise users when they navigate through a website. They are temporary cookies that only remain in the cookie file of your browser until you close the browser.
Analytics cookies: these are used to assist in tracking traffic patterns to and from our website, surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit and common entry and exit points into and from the website. This information is collected and aggregated by third-party software and provided to us to assist in our analysis of the website.

Our application of session cookies and analytics cookies regularly changes, so please check back to review this Cookie Policy regularly. Session and analytics cookies predominantly collect anonymous information. Where we collect personal data through the use of cookies, it will be done in accordance with our Privacy Policy.

What are our Cookies Used for?

Strictly Necessary Cookies: These are cookies our website needs to function and are automatically enabled when you use the site.. If they are not accepted by you, parts of the site or various site functions won’t be usable.
Preferences Cookies: These cookies allow us to remember your personalised preferences so that we can provide a more bespoke and personalised online shopping experience. We store this information to understand more about how you prefer to use our website and which filters are important to you.
Statistics Cookies: We use trusted third party services to support our statistics and analytics tools to enable us to study how customers interact with our website and to improve it accordingly – this is known as website analytics. Statistics cookies help us understand how many visitors we have to the website, how many times they visit and how many times they viewed specific web pages within our site. Although statistics cookies allow us to gather specific information about the pages that you visit and whether you visited us multiple times, we cannot use them to acquire details such as your name or address.
Marketing Cookies: Aside from setting cookies ourselves, we also allow carefully selected third parties to set cookies during your visit to our Website. These organisations provide us with information on how you use our Website. We use these cookies to promote our newest products and latest offers to you on other websites, based on your activity on our Website. For example, you may see products that you viewed on our Website presented on other websites as you move around the internet. These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign.

Managing your cookies

The following are methods to manage your personal cookie preferences:

Through your computer website browser. Your browser has various options to enable you to closely manage your cookies, including:

Adjust your browser settings so that your computer does not accept cookies. Note, if you choose to switch off all cookies, functionality of our website will be severely limited to the point that it’s not possible to place an Order.
Delete existing cookies. Follow the relevant instructions for your specific browser type as explained on this external website. (This external website is not connected to us and we are not responsible for its content.)
Adjust your browser to tell you when a website tries to put a cookie on your computer. How you do that depends on the type of internet browser programme your computer uses. Contact your browser provider to find out more.
You can also opt out of some or all third-party cookies as explained on this external website. (This external website is not connected to us and we are not responsible for its content.)

A website's Cookie Notice. Necessary cookies cannot be switched off, however, via the Cookie Notice you can withdraw consent for other types of cookies. This permits you to manage your cookie preferences by website.

If you switch off non-necessary cookies, also be aware that our Website will no longer function as intended. If you are having trouble with any part of our website function, then you may need to check and edit your privacy or cookie settings in your browser.

What happens when you ‘share’ on Social Media platforms?

If you 'share' our Website content on social networks, such as Facebook, you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about how to manage them.

Third Party Cookies

If you would like more information about the third party cookies Flow uses, please contact our Customer Service Team as we are very happy to share that information with you.

To find out more about Cookies, please check What are cookies (opens in a new window; please note that we can’t be responsible for the content of external websites).

EUROPE (EU) Website Users Only

Users based in the European Economic Area (EEA) can opt out of cookies and these third-party cookies as explained above and on this external website. (This external website is not connected to us and we are not responsible for its content.)

To obtain a detailed list of all the third party cookies Flow uses, please contact our Customer Service Team as we are very happy to share that information.

UNITED KINGDOM (UK) Website Users Only

All elements of Flow's management of any website activity or personal data ("your data") takes place on a legal basis and - where required - on the basis of your consent. The most important legal bases are the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For further information about cookies, please visit the Information Commissioner’s Office webpage on cookies, here.

Users based in the UK can opt out of cookies and these third-party cookies as explained above and on this external website. (This external website is not connected to us and we are not responsible for its content.)

UNITED STATES (US) Website Users Only

Currently the US does not have a Federal Privacy Law along the lines of the EU GDPR, however there are a range of current and pending State specific laws, including, but not limited to; California (CCPA), Maine, Massachusetts, Nevada, New York, Hawaii, Maryland, North Dakota. Their application to us is limited, however Flow is committed to providing legitimate protection and rights for all our customers' Personal Data no matter what country or what state you live in.

So our commitment to you includes:

we will never sell your personal information; and
you can choose to opt out of any and all marketing at any time; and
you control your own cookies; and
we hold all personal data securely; and
any personal data held complies with the above listed parameters and legal basis; and
use of personal data is transparent and outlined in our Privacy Policy; and
should you have any questions or queries or requests for access that pertain to your Personal Data, we will respond to them promptly and transparently.

CANADIAN (CA) Website Users Only

All elements of Flow's management of any website activity or personal data ("your data") takes place on a legal basis and - where required - on the basis of your consent. The most important legal base is the Canadian Federal ‘Personal Information Protection and Electronic Documents Act’, and the Consumer Privacy Protection Act (CCPA) when enacted.

AUSTRALIA (AU) and Rest of the World (ROW) Privacy Policy Information

Final word on Cookies

We're giving you this information in part to comply with legislation in some territories, however, aside from that it is important to us that we are honest and transparent about your privacy when using our website. We know you'd expect nothing less from us.

Our Contact Details are:

Phone:

EU +3 18 5208 4111

UK +44 20 4538 4017

AU +61 2 88 800 774

USA +1 646 8768 880

CA +11 612 88 800 774

Email: info@honeyflow.com

In writing P.O. Box 303, Bangalow, NSW 2478, Australia.

Feedback

We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them.